Shipping Policy
At Primus Appliance Store, we're committed to getting your appliances to you safely and on time.
Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days - Free on orders over $500
- Expedited Shipping: 2-3 business days - $49.99
- White Glove Delivery: 5-7 business days with installation - $199.99
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your items. Orders are shipped via UPS, FedEx, or our authorized carriers.
Delivery Times
Delivery times are estimates and may vary due to weather, holidays, or other unforeseen circumstances. We are not liable for delays caused by external factors.
Damaged or Lost Items
If your appliance arrives damaged or is lost in transit, please contact us within 48 hours with photo evidence. We will work to replace or refund your order.
Contact Us
For shipping inquiries, please email us at sales@primusoutlet.com or call our customer service team.